Fair Isle Ford Lincoln and COVID-19: Our commitment to our customers and our community
A message to our customers and our Island community (updated November 19, 2020):
As of Friday, November 20th, our dealer group will require all patrons to wear a face mask while inside our dealerships, as mandated by the Province of Prince Edward Island and Dr. Heather Morrison, Chief Public Health Officer.
As the COVID-19 pandemic continues to shape the way we all live our daily lives, Fair Isle Ford Lincoln's first priority is to protect the health and safety of both our valued staff and the public while continuing to offer an outstanding automotive experience to our customers. Our showrooms remain open to the public, allowing our Charlottetown and Montague teams to serve customers in all capacities while maintaining social distancing and health protocols.
Please familiarize yourself with the following policies and protocols before visiting our dealership for your pre-scheduled Sales, Service or Parts appointment:
In addition to these measures, our dealerships are encouraging customers to contact us by phone or email prior to visiting us in-person. We will be happy to schedule an appointment with Sales, Service or Parts to meet your needs! Our website also provides a variety of forms for your convenience:
Please see below for updated information on current business hours and changes to how our Sales and Service teams currently operate.
As of May 25th our Sales Department in Charlottetown is open from 8:00 a.m. to 6:00 p.m. Monday through Friday and from 9:00 a.m. to 1:00 p.m. on Saturdays. Our Sales Department in Montague is currently open from 8:00 a.m. to 5:00 p.m. Monday through Friday, closed on Saturdays. As per our Chief Public Health Officer's recommendations around the reopening of retail outlets in Prince Edward Island as part of Phase 2, our showroom is now open to customers and most of our Sales staff are available for appointments.
Safety First Sales Process
We have implemented a 'Safety First Sales Process' in response to COVID-19 to ensure that Islanders who require a vehicle, either for personal or commercial use, can be served while maintaining social distancing protocols or self-isolation as needed. Should you be shopping for a new or pre-owned vehicle, Fair Isle Ford allows you to complete all steps of the sales process remotely and from the comfort of your home:
PARTS & SERVICE
As of May 25th our Charlottetown Service Department is open from 7:30 a.m. to 5:00 p.m. Monday to Friday, closed on Saturdays. Our Montague Service Department is open from 8:00 a.m. to 5:00 p.m. Monday to Friday, closed on Saturdays.
While the public is advised to continue practicing social distancing, we encourage you to book necessary Service appointments by phone, email or via our website. We strive to respond to all website requests within one day of their arrival. The majority of our technicians are now back in the shop and we are maintaining a regular schedule of appointments.
We continue to offer free Pickup & Delivery, should you need us to remotely pick up or drop off your vehicle for Service during this time. Our staff continue to practice enhanced sanitization measures when servicing vehicles and have been instructed to follow social distancing protocol when serving customers.
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